What to Do When Your Order Arrives with Missing, Damaged, or Incorrect Parts?
We are committed to giving you a great experience, and we apologize for any inconvenience caused by an incorrect, missing, or damaged item in your order. In the event that this was our mistake, we have a claims policy to ensure that we resolve the issue for you as quickly and efficiently as possible. Please take a moment to review our policy and contact us with the necessary information.
If you accidentally ordered the wrong part, please refer to our "I Purchased the Wrong Part. What Can I Do?" section for guidance on how to proceed.
Related Articles
I Provided the Wrong Shipping Address, Help!
If you need to change your shipping address after placing your order, please contact us immediately through our live chat: If your order has yet to ship, we can update your shipping address. If your order has already been shipped, we will try to ...
I Purchased the Wrong Part. What Can I Do ?
In this case, you can return the part. We want to ensure you get the right part for your needs, so we are happy to help you with the return process. Before initiating a return, please take a moment to review our return policy. After reviewing it and ...
What to do if the tracking number says: “Return to Sender”?
Your package may be returned to the sender due to the following reasons: Insufficient address Wrong address The customer refuses the package (since does not want it anymore) The customer refuses the package since it is in bad condition The carrier ...