Your package may be returned to the sender due to the following reasons:

• Insufficient address

• Wrong address

• The customer refuses the package (since does not want it anymore)

• The customer refuses the package since it is in bad condition

• The carrier does not deliver to your location

• Carrier does not deliver in a Po box

In this case, we suggest you track your shipment with the carrier. If the status shows 'Return to Sender', the package was returned to us for some of the above mentioned reasons.

• If you used the wrong shipping address or an insufficient address, please contact us immediately through our live chat and provide us with the correct shipping address. We'll work with our warehouse to reship the order to the right destination. However, if you use the wrong shipping address or refuse the package since you do not want it anymore, it will be treated as a regular return, and our return policy will apply. Please refer to our policy for more information on returning packages.

• If you have refused the package since it was in bad condition when you received it (damaged package, wrong part), let us know in our contact us section to take the case as a claim. Read our claim policy for more details.

• If the carrier cannot deliver the package to your location or does not deliver in a Po box, confirm the shipping address and the carrier used with us in our live chat so we can register the request with our Warehouse to send the order again with a different carrier.

Following these steps, we can quickly resolve the situation and provide you with the necessary assistance.

If you have reviewed this information and are still trying to understand why your package was returned, please contact our customer support team.